Privacy Policy

1. Introduction

12 Love Factors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our relationship assessment platform.

2. Information We Collect

2.1 Personal Information

• Email address and name (for account creation)
• Assessment responses and relationship data
• Partner email addresses (for shared assessments)
• Usage data and interaction patterns

2.2 Automatically Collected Information

• IP address and browser information
• Device identifiers and operating system
• Cookies and similar tracking technologies
• Analytics data (session duration, page views)

3. How We Use Your Information

• To provide and maintain our assessment services
• To generate personalized relationship insights
• To communicate with you about your account and results
• To improve our platform and develop new features
• To ensure security and prevent fraud
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and Switzerland, we process your data based on:

• Consent: You have given clear consent for processing your personal data
• Contract: Processing is necessary to fulfill our service agreement
• Legitimate Interests: For improving our services and security
• Legal Obligation: To comply with applicable laws

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Assessment data is retained while your account is active and for a reasonable period thereafter. You may request deletion at any time via our Data Rights page.

6. Your Rights

Under GDPR, UK-GDPR, and Swiss FADP, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Data Responsible

Patrik Jäger
Büelstrasse 39
8132 Hinteregg
Switzerland

10. Contact Us

For privacy-related questions or to exercise your rights, please use our contact form.